Position: Restaurant QA Supervisor 

Department: Supply Chain Management

Reporting structure: Report to Restaurant Quality Assurance Manager


Position purpose:

This job is accountable for ensuring Food Safety and high-quality agenda in McDonald’s restaurants through collaboration with Operations department and maintaining and supporting efficient food safety and quality management systems in accordance with all relevant local, corporate, and legal requirements.


Principal accountabilities: 

 Collaborate with Operations department to ensure restaurants’ compliance with McDonald’s standards and local regulation and provide support to restaurants to assure food safety agenda in restaurants daily activity.

 Cooperate with independent auditing companies to establish and maintain verification of Food Safety system in restaurants via independent audits, lead calibration process for auditing companies and restaurants.

 Support restaurants in preparation for RFSMS audits and corrective actions development. Make analyses of RFSMS audit results to identify areas for improvement and lead continuous improvement process.

 Manage quality and food safety complaints related to restaurants and support restaurants in identification of the root cause and development of corrective/preventive actions to resolve the issues and prevent recurrences. Make analyses of trends.

 Perform ATCQ / BTCQ program to evaluate menu items and quality of ingredients and provide a coaching to restaurants.

 Support restaurants in interaction and building trustworthy relationship with local authorities, including MFDS.

 Collaborate with Operations department on implementation & roll out updated or new global McDonald’s quality policies and procedures related to restaurants operation.

 In partnership with Operations team, ensure continuous improvement via tracking of FS & Quality KPI’s related to restaurants, review results of ATCQ / BTCQ program and feedback from customer to ensure the menu items and ingredients meet McDonald’s standards and specification, identify and address the areas for improvement in timely manner.

 Cooperate with Training department to prepare and develop training programs on Food Safety.


 University degree in a relevant area: Food Science, Food Technology or related field such as Chemistry, Microbiology, etc.

 Sound knowledge of Quality and Food Safety methodologies including HACCP, GMP, Sanitation

 Experience in restaurant or franchising business, food industry of minimum 5 years

 Good communication and team-working skills. Strong in both verbal and written communication.

 Good level of influencing skills in dealing with internal and external business partners.

 Analytical skills ? analyses and interprets results and recommends changes and improvements.

 Intermediate level of English proficiency in both written and verbal.


*Please submit your application by March 14th, 2021 (Note: The application deadline may be moved up due to changes in the internal hiring schedule. Prospective applicants are advised to submit their applications early.)